In the SuperDoc network
Book an appointment with specialists partnered with Groupama Insurance.
Groupama Vita Health Insurance Services
Book an appointment
Easily use your health insurance services
How to use Groupama Vita insurance
You can use your health insurance by:
Visit a healthcare provider from Groupama's network by booking an appointment in advance.
At a provider of your choice.
If you have used services at one of the medical facilities in our network, the expenses are automatically covered by the insurer, or you may pay a minimal amount. If you have sought a healthcare service independently, you should claim the expenses from Groupama and request reimbursement of payments.
How to Use Your Health Insurance
For quick and easy service, we recommend always coordinating your visit in advance. Coordination is carried out through the following
channels:
Email correspondence : Send an email to vita@groupama.bg. Provide your details, health issue, and desired specialist or medical facility. Attach any medical documents you have, if applicable.
Phone communication: You can contact a coordinator at 0700 123 32
Online platforms: An appointment can also be booked through your client area via the SuperDoc® and MyHealth® platforms
Step 1
When you need to use health services
Book an appointment at one of the medical facilities in Groupama's network. You can do this
By email - at vita@groupama.bg.
Online, through the various options for digital appointment booking
By calling our national phone number 0700 123 32
Our experts will confirm the booked appointments. Highly specialized examinations require mandatory prior coordination with the Insurer.
Step 2
Consultation/Hospitalization
Always carry your ID and 'Your Health Card' (also available in electronic format in the client portal).
When an appointment is booked and confirmed, the client should not pay any amount to the medical facility, as the expenses are paid directly to the medical facility. /With some exceptions for certain medical facilities and procedures, a minimal co-payment may be required/
If you have not booked an appointment in advance and visit a medical facility of your choice, you should keep all issued documents for the services performed and subsequently
- claim the incurred expenses from Groupama.
If inpatient treatment is required within the Groupama network, it is mandatory to contact us in advance by email or phone.
Step 3
Claiming expenses
If you've used health services without prior coordination from our specialists, without a booked appointment, or if you've chosen services that operate on a reimbursement basis, then you should
Claim reimbursement for the incurred expenses.
You can do this quickly, easily, and conveniently
Directly through our client portal after registration
By email - claims.health@groupama.bg
By phone - at 0700 123 32
By courier: To address: Sofia 1124, Tsarigradsko Shose Blvd. No. 47 A, Building B.
Step 4
Timeframes and Documents
The Insurer pays the insurance compensation within 15 working days, starting from the day following the receipt of the last required document.
Required documents
For each claim, copies of medical and financial documents are required, as well as a bank account in the name of the insured person:
Financial documents (invoice and cash receipt/payment order) must be in the name of the insured person. The Insurer reserves the right to request original documents, if necessary.
Document certifying a bank account in the name of the insured person, authorized representative, or legal representative.
Medical documents are determined depending on the specific type of medical service received.
Find a medical facility in Groupama's network
Find a location by filtering by criteria:
No results were found for these search criteria