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Property Insurance Claims

Learn how to report a claim for property insurance

File a claim in the client`s portal

What to do in case of an event

Quick notification and convenient claim registration.

In case of an insurance event concerning your property – household property, commercial and industrial sites – it is advisable to contact our representative within 3 working days.

For Burglary and/or theft by technical means, the notification period is within 24 hours of learning about the event.

Notify Groupama as early as possible after the event occurs

Many claims can be easily filed online

We also offer options for remote inspection of some claims

Log in to MyGroupama portal

Remote Damage Inspection

Exclusively for our clients, we offer a unique app for fully remote property damage inspection at your convenience. Everything is fast, easy, and online with Groupama Video Assistant.

Conduct a video call with our expert;

Inspect the damaged property together;

Sign documents directly online;

Save time, speed up compensation

Call us
Remote Damage Inspection

Claim reporting steps

Over 90% of our clients are satisfied with Groupama's compensation process!

There are a few steps to follow in case of a claim, depending on your preferred method of submission.

For some insurance policies and property claims, you can easily and quickly submit a claim online through the My Groupama Client Portal.

Log in to MyGroupama portal

Step 1

Claim Notification

In case of an insurance event, you need to contact us and to fill a claim:

Register a claim directly online after logging into our client portal for some property insurance policies

By calling 0700 123 32

By submitting a Claim Notification

  • At our office
  • By email - property.claims@groupama.bg

Step 2

Conducting an Inspection

Inspection options, depending on the specifics of the event and the extent of the damage:

Via "Groupama Video Assistant" - a special Groupama application for remote inspection via your smartphone.

Through a physical (on-site) inspection at the location of the event – for large-scale damages and/or specific circumstances surrounding the event.

Processing based on documents only.

Step 3

Gathering Documents

Depending on the event, different documents are required
  1. Documents required in all cases:
    • Proof of ownership
    • Insured person's bank account
  2. Documents for specific events

Step 4

Damage calculation

By expert assessment: specifically identified damages to the insured property are assessed according to average market prices for restoring the property to its condition before the event.

By submitting a preliminary offer and invoices, after prior approval by the Insurer.

Step 5

Timeframes for Final Claim Decision

The Insurer makes a decision within 15 (fifteen) business days after receiving the last document from the client.

Documents

Claim notification

Regional Offices

For in-person questions at our offices

Find us here

Send an inquiry

For questions, write to us at:

info@groupama.bg

Contact an expert

Weekdays from 8:00 AM - 5:00 PM

0700 123 32