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+359 2 850 89 89
Filing Claims for Travel Assistance
What to do in case of an event
If you need emergency medical or legal assistance while traveling abroad, please contact Assistance Company Global Services Bulgaria at
phone +359 2 850 89 89
e-mail: assistance@globalservices.bgAfter confirmation of insurance coverage, the Assistance Company will arrange and/or cover the payment for treatment, fees, and/or repatriation.
If you were unable to contact the Assistance Company or had to pay for medical services outside Bulgaria for any other reason, all documents must be sent to the Insurer as soon as possible after your return.
Steps for using Travel Assistance
Step 1
Event notification
In case of an insurance event, please contact the ASSISTANCE COMPANY immediately.
By phone call to + 359 2 850 89 89, no later than three working days from becoming aware of the insurance event.
If you have not contacted the company and have incurred medical expenses abroad, you should submit an application for reimbursement of expenses to Groupama.
Email us at Claims_Travel@groupama.bg
By submitting an Application for insurance compensation payment at one of our offices.
Step 2
Necessary documents
The necessary documents for the Application for payment of insurance compensation are determined by the specific situation.
Documents, either originals or copies, notarized or certified with a stamp and the text “True to the original”.
Medical expenses:
- Medical documents from the examination (medical report, prescriptions);
- Originals of payment documents, medical tests, and purchased medicines.
Loss/delay of personal baggage:
- Notification to the airline regarding the baggage delay;
- Ticket for the relevant flight;
- Document from the airline confirming the event and the return of your baggage (with dates and times).
Baggage delayed by air for more than 6 hours:
- Original receipts for all essential goods purchased;
- Document from the airline confirming the baggage delay time.
Depending on the event, see the full information in the General Terms and Conditions of the insurance.
Step 3