Terms and Procedure for Submitting and Managing Complaints

Dear clients,

In this section, you can find an excerpt from Groupama Insurance EAD and Groupama Life Insurance EAD's Complaints Management Policy, containing information about the complaints handling process, as well as a sample form that you can use for your convenience if you wish to submit a complaint.

The documents are available in Bulgarian and English.

You can use the documents and information in this section if you wish to submit a complaint, regardless of its nature or reason – such as a refusal to pay insurance compensation, disagreement with the amount of the determined insurance compensation, the quality of services provided, and others.