"Being our customers' conscious choice is our true goal. In insurance, trust is earned when things go wrong and the customer needs support. That is why we strive to deliver quality throughout the entire process – from the initial quote to the claim payout. Quickly, transparently, and with a human touch." This is what Celine Bolard, CEO of Groupama Insurance and Groupama Life Insurance, said in an interview for Manager magazine. 

"I am convinced that the next decade belongs to insurers who give customers back their time rather than asking them for patience. Customer convenience, speed, and smooth processes are at the heart of all our projects," she added.

According to Ms. Bolard, leadership is about seeing where the market will be in five years and having the determination to invest before it becomes obvious to everyone else.

She concluded: "By 2030, we want to prove that leadership is not measured only by the size of the business, but by the trust we earn and the value we create for our customers, partners, employees, and society."

You can read the full interview here: https://manager.bg/%D1%81%D0%BF%D0%B8%D1%81%D0%B0%D0%BD%D0%B8%D0%B5/business-signature/badesteto-ne-chaka-nie-sasto