Business use cases around AI deployment and AI agents that enhance customer service were the main focus at the Google Cloud Day Bulgaria 2026 conference, where Groupama took an active part.

Groupama's CEO, Ms. Céline Bolard, alongside company experts who integrate new technologies into Groupama's daily operations, attended the event to exchange best practices and ideas.

Over the past 5 years, Groupama has been a pioneer in digital transformation within the insurance sector and a key partner of Google. "Thanks to new technologies, we are accelerating our transformation—something our customers will see right away through faster health claim payouts, and by 2027, across motor and property insurance too!" noted Groupama's CEO. She added that this is only the beginning, as the company continues to strive for faster, easier, and more accessible insurance services through AI agents.

The Google Cloud Day Bulgaria 2026 conference took place at the end of May in Sofia. This year's edition focused on moving from AI theory to engineering practice, with an emphasis on enterprise AI agent solutions and cloud sovereignty. The forum traditionally gathers business leaders, developers, and partners of the global cloud giant. It comes at a pivotal time for the industry, as the shift moves from cloud infrastructure needs to the practical application of autonomous AI.